Penrose Farm Cattery is committed to protecting and respecting both your privacy and your personal details. Any information we collect will only be used by us and for the purpose it is intended for, except in special circumstances as detailed below.We will collect and store certain personal information from you when we register you either as a Client or a Supplier. By law, we are required to record certain information in relation to the cats that board with us and retain it for a minimum of three years. This information includes:
This information will be captured on our Booking Form which shall be completed each time your cat stays with us.Personal information that relates specifically to you will therefore include:
Both cat and client information is held as a hard copy within a locked and physically secure environment; and digitally within a password protected environment. This information will be retained for a minimum period of three years following your cat’s last stay at Penrose Farm Cattery at which point it will be securely destroyed.
Billing, financial and/or invoicing information which relates to you will be stored electronically for a period of six years at which point it will be securely destroyed.Supplier information will usually include:
Supplier information is held digitally within a password protected environment. This information will be retained for a minimum period of six years at which point it will be securely destroyed.
What do we use this information for?The information may be used in the following ways:
We will not share or pass on your personal information unless there is an appropriate legal requirement to do so (such as during a routine inspection), or in the event that your pet requires medical attention from a vet. In the event of a medical emergency, we will always put the need of your cat first.
Our website may track certain information about you during the course of your browsing, such as your IP address and browser identification.
Requesting your information and your right to be forgotten
You are entitled, by law, to request a copy of the information that we hold which relates to you by submitting a Subject Access Request. All such requests should be made in writing and will be subject to a £10 administration fee and verification of identification before any information can be released.
You also have the right to be forgotten and ask us to remove and destroy the information we hold which relates to you. Please remember, however, that we have a legal obligation to retain certain information in relation to your cat if they have stayed at Penrose Farm Cattery within three years of the request.